Our Terms and Conditions for ThinkSpace Removal

Terms and Conditions for ThinkSpace Removals – Man and Van Services

These Terms and Conditions govern the use of services provided by ThinkSpace Removals Ltd. By booking and utilizing the Man and Van services, customers agree to be bound by these terms.

1. Services Provided

ThinkSpace Removals offers Man and Van services, including but not limited to:

• • Domestic and commercial removals

• • Furniture and item delivery

• • House and office relocations

We aim to provide services with reasonable care and skill but are not liable for damages or delays caused by circumstances beyond our control.

2. Booking Process

• • Online Booking: Services can be booked via the website or by phone. Accurate information, including name, contact details, pick-up and drop-off addresses, and specific service requirements, must be provided.

• • Deposit: A (non-refundable) 30% deposit of your (minimum 2-hour booking) is required for all van sizes and services to confirm the booking. Payment must be made at the time of booking.

• • Booking Confirmation: After the deposit is received, a confirmation will be sent, forming a contract.

• • Final Payment: The remaining balance can be paid in cash or by card on the day of the move. Full payment must be made before the service is completed.

• • Cancellation: Cancellations incur a non-refund of your deposit, as specified during the booking process.

    Exceptional circumstances are as follows: in the event the cancellation is a direct result of negligence on our part and we were not able to fulfil the agreed appointment date and time as a result of non-availability. Alternatively, we can change your booking and re-book you for the next available time slot, following your agreement, if not, a full refund will be issued to you immediatley.

3. Payment

We require a (non-refundable) 30% Deposit of your selected service’s initial 2-hour time-slot to secure your booking into our calendar. 

• • By proceeding with the booking, the Client acknowledges and agrees to the following terms and conditions regarding payment obligations:
    1. Deposit Requirement
    Amounting to a (non-refundable) 30% Deposit of the selected initial 2-hour service time slot is required to confirm and secure the booking. 
    This deposit represents a commitment to the scheduled appointment and facilitates the allocation of necessary personnel and resources.
    2. Balance Payment
    The remaining balance will be calculated based on the total hours of service rendered and is payable in full immediately upon completion of the services at the time of completion before the driver leaves your premises. 
    The Client expressly agrees to settle the outstanding balance without delay, and no later than the conclusion of the service on the day of provision.
    3. Non-Compliance with Payment Obligations
    Delayed or withheld payments will not be tolerated under any circumstances. 
    The Client is expected to ensure that enough preparation and appropriate payment arrangements have been made prior to the commencement of services, 
    including the availability of funds to complete the transaction upon job completion.
    4. Client Responsibility & Acknowledgement
    By submitting the deposit and proceeding with the booking, the Client affirms that they:
    •Have read, understood, and accepted all terms outlined in this notice and within the company’s general Terms and Conditions.
    •Are financially prepared and fully capable of fulfilling the total payment obligations as required upon service completion.
    •Understand that failure to comply with these terms may result in additional administrative action, including but not limited to, the pursuit of payment via legal means. If you are unable to adhere to these terms, we respectfully request that you do not proceed with the booking at this time.
    5. Additional Mileage charges

    For: journeys starting from within London travelling to outside London, or travelling from outside London to within London, there is an additional mileage charge at £0.75p per mile. This will be in addition to your final payment. (For example: a calculated journey that is 106 miles in total from collection to destination “106 miles x £0.75p” will incur and additional charge of £79.50).

4. Refunds

Exceptional circumstances are as follows: in the event the cancellation is a direct result of negligence on our part and we were not able to fulfil the agreed appointment date and time as a result of non-availability.

Alternatively, we can change your booking and re-book you for the next available time slot, following your agreement, if not, a full refund will be issued to you immediatley within 24-48 hours. 

5. Customer Responsibilities

• • Access and Parking: The pick-up and drop-off locations must be accessible with sufficient parking for the van(s). Any additional charges for parking difficulties will be added to the final bill.

• • Item Condition: All items must be properly packed and secured before the move. We are not responsible for damage to improperly packed items.

• • Valuables: Fragile or valuable items must be disclosed, and special care instructions should be provided. We do not accept liability for damage unless such instructions are followed.

6. Delivery and Timing

• • Delivery Times: We aim to provide services at the agreed time, but delays due to traffic, weather, or other unforeseen circumstances are possible. Significant delays will be communicated as soon as possible.

• • Late Fees: Additional charges may apply if the move is delayed due to changes made after booking confirmation.

7. Liability

• • Damages: We take precautions to prevent damage but are not liable unless the damage results from our negligence. Any issues should be reported within 24 hours of service completion.

• • Insurance: Full insurance coverage is included for Goods in Transit and Public Liability. 

8. Force Majeure

We are not liable for failure or delays in service due to circumstances beyond our control, including natural disasters, strikes, or other unforeseen events.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on the website and are effective immediately upon posting.

10. Complaints and Dispute Resolution

Any complaints should be reported immediately for prompt resolution. If issues remain unresolved, they may be referred to an appropriate alternative dispute resolution (ADR) scheme.

11. Privacy and Data Protection

Personal information will be collected and used in accordance with our Privacy Policy, available on our website.

12. Governing Law

This Agreement is governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.

13. Contact Us

For any inquiries, contact ThinkSpace Removals at:

• • Email: hello@thinkspaceremovals.co.uk

• • Phone: 07549 643197

• • Website: thinkspaceremovals.co.uk