Our Privacy Policy for ThinkSpace Removals

Privacy Policy for ThinkSpace Removals – Man and Van Services

At ThinkSpace Removals, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Man and Van services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information when you interact with us. This information is necessary for us to provide you with our services and improve the customer experience.

Personal Information

• Name: We collect your name to properly identify you and facilitate communication.
• Contact Details: This includes your email address and phone number, which allow us to contact you about your booking, service updates, and to resolve any queries.
• Address Information: We collect your pick-up and drop-off addresses to organize the logistics of the move.

Payment Information

• We may collect payment details, such as your credit card or billing information, but this data is processed securely through third-party payment gateways. We do not store payment information on our servers.

Service Information

• We collect details of the services you request, such as the type of move (e.g., house move, office relocation), size of the items, and any special requirements for the service. This information helps us ensure that we provide you with the correct resources for your move.

Usage Data

• Information about how you use our website, including browsing data, IP addresses, and device information, may be collected. This helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for several purposes, including:

• To Provide Services: Your personal information allows us to schedule and confirm bookings, perform the required services, and communicate with you effectively about your move.
• To Process Payments: Payment information is used to complete the transaction securely through trusted payment processors.
• To Improve Services: We analyze customer feedback, booking patterns, and service interactions to enhance the quality of our offerings and customer experience.
• To Communicate with You: We use your contact details to send booking confirmations, reminders, invoices, and service updates. If necessary, we may contact you for customer service purposes.
• For Legal Compliance: We may use your data to comply with legal requirements, respond to legal processes, and enforce our terms of service.

3. How We Protect Your Information

We take appropriate measures to protect your personal data. We use encryption and secure servers to store sensitive information such as payment details. While we do our best to protect your information, please remember that no method of online transmission is 100% secure. We continually review our security protocols to ensure your information remains safe.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

• Service Providers: We may share your personal information with third-party partners who assist in delivering services, such as payment processors, moving staff, or customer support platforms.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as court orders, subpoenas, or government requests.
• With Your Consent: We may share your information if you have given explicit consent for a specific purpose, such as marketing or promotional communications.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that allow us to track your preferences and interactions with our site. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features on our website.

6. Your Data Protection Rights

Depending on where you live, you may have certain rights regarding the personal information we collect. These rights may include:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccuracies in your personal data.
• Deletion: You have the right to request the deletion of your data, subject to certain exceptions.
• Objection to Processing: You may object to certain types of data processing, such as for direct marketing purposes.
• Data Portability: In some cases, you can request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at the details provided below.

7. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

ThinkSpace Removals
Email: hello@thinkspaceremovals.co.uk
Phone: +44 7549 643197
Website: thinkspaceremovals.co.uk