Thinkspaceremovals

  • Registered Company No. 16012745
  • hello@thinkspaceremovals.co.uk
  • 07549 643197
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Our Terms and Conditions for ThinkSpace Removal

Terms and Conditions for ThinkSpace Removals – Man and Van Services

These Terms and Conditions govern the use of services provided by ThinkSpace Removals. By booking and utilizing the Man and Van services, customers agree to be bound by these terms.

1. Services Provided

ThinkSpace Removals offers Man and Van services, including but not limited to:

  • Domestic and commercial removals
  • Furniture and item delivery
  • House and office relocations

We aim to provide services with reasonable care and skill but are not liable for damages or delays caused by circumstances beyond our control.

2. Booking Process

  • Online Booking: Services can be booked via the website or by phone. Accurate information, including name, contact details, pick-up and drop-off addresses, and specific service requirements, must be provided.
  • Deposit: A £40 deposit is required for all van sizes to confirm the booking. Payment must be made at the time of booking.
  • Booking Confirmation: After the deposit is received, a confirmation will be sent, forming a contract.
  • Final Payment: The remaining balance can be paid in cash or by card on the day of the move. Full payment must be made before the service is completed.
  • Cancellation: Cancellations within 24 hours may incur a cancellation fee, as specified during the booking process.

3. Payment

  • Deposit: A £40 deposit is required for all van sizes to confirm the booking.
  • Remaining Balance: The remaining balance is payable on the day of the move, either in cash or by card.
  • Fees: Fees are determined based on the distance, duration, and type of move. The full price is provided at the time of booking.

4. Customer Responsibilities

  • Access and Parking: The pick-up and drop-off locations must be accessible with sufficient parking for the van(s). Any additional charges for parking difficulties will be added to the final bill.
  • Item Condition: All items must be properly packed and secured before the move. We are not responsible for damage to improperly packed items.
  • Valuables: Fragile or valuable items must be disclosed, and special care instructions should be provided. We do not accept liability for damage unless such instructions are followed.

5. Delivery and Timing

  • Delivery Times: We aim to provide services at the agreed time, but delays due to traffic, weather, or other unforeseen circumstances are possible. Significant delays will be communicated as soon as possible.
  • Late Fees: Additional charges may apply if the move is delayed due to changes made after booking confirmation.

6. Liability

  • Damages: We take precautions to prevent damage but are not liable unless the damage results from our negligence. Any issues should be reported within 24 hours of service completion.
  • Insurance: Standard insurance is included for goods in transit. Additional coverage can be arranged for an extra fee.

7. Force Majeure

We are not liable for failure or delays in service due to circumstances beyond our control, including natural disasters, strikes, or other unforeseen events.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on the website and are effective immediately upon posting.

9. Complaints and Dispute Resolution

Any complaints should be reported immediately for prompt resolution. If issues remain unresolved, they may be referred to an appropriate alternative dispute resolution (ADR) scheme.

10. Privacy and Data Protection

Personal information will be collected and used in accordance with our Privacy Policy, available on our website.

11. Governing Law

This Agreement is governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.

12. Contact Us

For any inquiries, contact ThinkSpace Removals at: